Strategic Advisors

Red Hat Takes Customer Service to Next Level With Predictive Analytics

Well before the generative AI boom, Red Hat was pioneering machine-learning based solutions to enhance their customer service experience. This article discusses how the firm used a combination of internal and external expertise to drive next level differentiation in the marketplace.

Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

This article, published in CIO Magazine in January 2014, delves into Red Hat's unique approach to generate competitive advantage through pioneering machine learning collaboration between the OS and application layer to provide a compelling customer support experience.

January 29, 2014