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Red Hat Takes Customer Service to Next Level With Predictive Analytics
Well before the generative AI boom, Red Hat was pioneering machine-learning based solutions to enhance their customer service experience. This article discusses how the firm used a combination of internal and external expertise to drive next level differentiation in the marketplace.
Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
January 29, 2014
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